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A Birthday to Remember!

Below is a letter from a guest to our GM about Rhoda Khalif-Randle, Guest Service Agent. We get letters praising Rhoda every few days. She is that “One in Million Associate” – and is also a Spirit of Blue Energy winner.

Scott,

I wanted to send along a note to recognize one of your outstanding employees – Rhoda, front desk attendant.

She made my daughter’s 9th birthday so memorable by having chocolate strawberries sent up to the room for her before we headed out to the mall for an evening of festivities – so thoughtful!!!

I stay at your hotel whenever I can on business and since we have been incredibly busy lately, I decided to take my kids with me on this business trip to celebrate Maya’s birthday.

It was a bit stressful managing work/kids all in one trip, but Rhoda helped me make the time with Maya and my other kids feel really special – especially since I did not have time to pick up a cake for her birthday.

Strawberries are Maya’s absolute favorite and so it was even better than anything I could have picked up for her. Also, she called to check in on us just to make sure everyone had a wonderful time and enjoyed the treat.

Rhoda is absolutely wonderful. She is positive, hard working and pleasant…just the kind of person you want to interact with when you are traveling and have to be away from your family. I have always had such positive experiences at your hotel and I consider it my home away from home.

Thank you, again.

Lisa

Rhoda also ran out and purchased a pink teddy bear for the Birthday Girl on her own!

Posted on Jul 19, 2011

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas

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