Heather at the Front Desk was reviewing arrivals and noticed some reservations that did not seem right and began to research the reservations. There was a glitch in the reservation system and somehow, these reservations were showing as arrivals but had different dates than the current date. Heather pursued the issue and had the reservations corrected, freeing up the rooms to be sold that night. Without a request or direction she pursued the fixing of the issue and created revenue for the hotel that otherwise may have been lost.
Posted on Feb 20, 2011