Hilton New Delhi/Janakpuri won the Blue Energy Challenge for the month of October and won a Flip video Camera.
Bob Brooks, Travis Diem, and Terry Jenkins congratulated our Blue Energy Committee on the great posting and outstanding Food & Beverage initiatives and innovative approaches towards guest and Team Member experience with passion and commitment to excellence.
Challenge: Nourish Me and identify the ways to enhance the F&B experience at your hotel:
At Hilton New Delhi/Janakpuri, we realize the importance of Nourish Me. The most highly impacted areas are the room and the Food & Beverage experience. In order to shape the guests’ journey, we introduced some very successful and well-received initiatives.
Healthy Food initiatives:
Amuse Bouche : All guests who come to dine in at our Italian tratorria are given a tomato and boconcini salad with multi-grain bread and healthy dips like tomato, eggplant, etc. as a starter.
Osteria Table : An interactive table has been introduced in our Italian trattoria located in the centre of the restaurant. Osteria showcases a wide variety of “salts from the world.” In the evening, Osteria also serves an extensive range of Italian wines paired with luxurious delicacies crafted by our culinary team and suggested by our in-house wine sommelier.
Diwali Hampers : Diwali Hampers comprised the healthy food items.
Four varieties of Idlis have been introduced in the buffet breakfast to appeal to the local palette.
Healthy Diabetic desserts have been introduced in the lunch and dinner buffet of the all-day dining.
Formula 1 has come to India and with Hilton sponsoring the McLaren boys. We at New Delhi Janakpuri decided to go all the way out and do a smashing promotion in the bar with some race-themed cocktails and snacks which have become a rage with the youth. All the races were showcased on plasma television screens and Formula 1 merchandise was sold in the bar.
1) Team members were treated to special lunches every Wednesday.
2) The SALT score for overall Food & Beverage experience has improved from September 2011 (59.6%) to October 2011 (67.6%). The Hilton benchmark is 51.9%. Also, the number of responses has gone up from 72 in September to 77 in October.
All the initiatives were appreciated by our guests.
Posted on Dec 28, 2011