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A Little Something, a Big Result!

Andrea Hanschmann,
Hilton Dresden, Germany

Best regards from Hilton Dresden!

This year, we celebrated the International Housekeeping Week with great success!

We’ve decided to surprise our room attendants every day with another “little something”, one day with lots of sweets on their carts, the other day with home-baked cake, the other day with a little “thank you note”, etc.

The biggest surprise for all of them was, that the Front Office Team had voluntarily prepared little “thank-you-packages” for each room attendant. The FO team wrote the name of each room attendant on a separate package and inside the package there was a personal thank you message!

A really great idea! It honours on the one hand the hard work of our room attendants and on the other hand it supports the importance of good teamwork between these two departments!

Thank you very much and we’re looking forward to seeing our practice soon in the “The Rec Room”!

Kind regards from Dresden in Germany.

dresden-o

dresden2-o

dresden3-o

Posted on Sep 24, 2009

Topic(s): Department-Specific Recognition, International Housekeeping Week

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