Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Building Better Guest Service…for Just $8.00!!!

Ruth Taylor,
Hiltons of Branson

It was fun to create a Front Office bulletin board for our team’s recognition. We started with a theme, “Building Snowmen/Winter.”

Picture a winter wonderland with a beginning snowball for each team member. Each time a team member is recognized for “WOW-ing” a guest they get to add a body part to their Snowman. We have already a few team members that have completed their snowman within two weeks! They are very competitive.

What did we want to accomplish? We “increased our scores for Hospitality of Front Desk Staff/ Overall Service!

It is a great conversation item for the team as well. We have lots of fun with this. The approximate cost…$8.


Posted on Dec 3, 2009

Topic(s): Department-Specific Recognition, Front Desk Recognition, Low-Cost Recognition, Recent Recognition Ideas, SALT Boosting Ideas

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