LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Celebrating Our 100th Anniversary with a Guest Surprise at Hampton Inn & Suites Birmingham-Downtown-Tutwiler, AL.

To celebrate our hotel’s centennial, our hotel team decided they wanted to surprise the 100th guest to check-in during the week of our hotel’s anniversary! What we didn’t expect was to meet the amazing couple.

Last Thursday, our team filled our hotel lobby waiting to celebrate the arrival of one unexpected guest. They had set out a red carpet from our entrance, purchased festive balloons, and put together the most amazing Hilton package. When the guests arrived to our hotel that day, they were extremely exhausted from their long drive from Houston, TX. Birmingham happened to be their mid-point stop to rest so they could continue their journey home to Aiken, SC in the morning. They had shared with us that one guest had spent the last three days undergoing cancer treatment at MD Anderson. On the last day of treatment, he had received the prognosis that he will win his fourth fight with cancer! So their travel home was made a little easier with this wonderful news.

As our 100th guest(s), our lovely couple enjoyed their night in our beautiful Presidential Suite, they became Lifetime Diamond Members of Hilton Hotels & Resorts AND they were given 100,000 Hilton HHonors points! Now that the guest’s cancer is once again behind them, they look forward to planning a dream Hilton vacation with their awarded points. However, where ever their travels may take them – they have promised to revisit the Tutwiler family in Birmingham again!

Posted on Jun 18, 2014

Topic(s): Recent Recognition Ideas

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