Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Celebrating Our “Heart of the House” Stars.

Namrita Dogra,
Hilton Newark Airport, NJ

Overview: Led by Namrita Dogra, Director of Housekeeping, it was the hotel’s intention and goal to recognize the housekeepers every day of the week. Each of the hotel departments was to recognize the contributions of the Housekeepers to our success in a challenging year. We accomplished our goal as follows.

The Housekeeping Office and service area corridor were decorated and outstanding comments, recognition, awards, etc adorned the walls along with balloons, crepe paper twists and blue and white Hilton streamers.

Sunday, 9/13 – Namrita, along with her Managers had a welcome to your week breakfast setup for the staff. They set the tone for recognition and thanks and whet their appetites (literally & figuratively) for the week to come.

Monday, 9/14 – Linda Olson, Group Tour Sales Manager, baked a beautiful cake and members of the Sales team recognized the housekeepers contribution to the success of group business in all segments from group tour and SMERF through to Key preferred local negotiated and corporate meeting accounts.

Tuesday, 9/15 – The Accounting Department provided a “Dunkin D” Breakfast and held a raffle for gift cards and lottery tickets for all housekeepers.

Wednesday, 9/16 – Human Resources thanked all Housekeeping team for their commitment to guest services and driving SALT scores while serving assorted cookies and sodas. The Security Department baked a cake and served cake ice cream cones to the housekeeping staff!

Thursday, 9/17 – Food & Beverage, along with the EC presented the Housekeeping “Fiesta” celebration featuring an outstanding array of local and international foods and beverages topped off by a soda fountain ice cream sundae bar. During the event outstanding individual contributions were recognized and awarded and there were lottery tickets and gift cards galore distributed. Jacob Ascher, General Manager, thanked the whole staff for their efforts and continuing goal to increase service scores. He spoke to their individual and team goals and how through their efforts the guest could expect the top of the line service and attitude that is the rule in a Hilton Hotel. This was followed by music and dancing and the staff had a great time!

Friday, 9/18 – The front office visited Housekeeping and thanked them for all their hard work resulting in a seamless and timely check-in to room availability process. The staff bought assorted chips, dips and Fiji Waters.

Saturday, 9/19 – The week closed just the way it opened with Namrita and her managers serving cake and beverages to the staff as the final celebration of what was a great week of recognition, appreciation and a sincere thank you for the department that is truly our Heart of The House!

Posted on Oct 23, 2009

Topic(s): Celebration Plans, Department-Specific Recognition, International Housekeeping Week

Leave a Comment

You have characters left
  • image
  • image
Submitting. Please wait...

All comments are subject to review and approval. Please allow 24-48 hours for publication.