LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Communicating Guest Feedback Increases Overall Service Score by 14%!

We make a siginificant effort to communicate guest feedback (i.e. guest letters, guest comments from SALT and Trip Advisor). We use multiple avenues to deliver the feedback throughout the resort: the Biltmore Block (daily newsletter), emails, pre-shift and team meetings, reader boards, and bulletin boards throughout the resort. We believe this has improved the overall morale of the resort, thus improving guest service. We have seen an increase of about 14% in our SALT overall service score over the past 2 years.

Posted on Jun 27, 2011

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

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