Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


Completing a Guest’s Coin Collection…Now That’s Hospitality!

One day, a French tourist was here. He collected coins, and all he needed was a Texas state quarter to complete all 50 states. I went through everyone’s coins and couldn’t find one. Then I went into my office and couldnt find one, so I bought 40 bucks of rolled coins from the cashier and broke them open to find a Texas quarter.

Posted on Feb 2, 2011

Topic(s): Hilton Worldwide Values, Mastering CRM - Guest Recognition, Recent Recognition Ideas

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