LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Congratulations to Our Best Idea Contest Winners!

Thanks to everyone who submitted an idea during our Best Idea contest. We received many great ideas. Below are the winning ideas. Winning hotels will receive a certificate to The Hospitality Shop.

Conrad Miami, FL, created a “Recognition Express” game. Team members recognize their peers in writing when they go above and beyond. These notes are then inserted into balloons. At the end of the month three balloons are popped, and prizes are awarded. Find out more.

Hampton Inn & Suites Orem, UT, lets their team members experience the room as a guest would. Divided into teams, they check into a room, and get to experience pre-planned front desk, housekeeping and engineering issues. The total cost – less than $25. Check out the details!

Hilton Grand Vacations Suites – Las Vegas (Convention Center), NV, held a Front Desk initiative to see who would be to the first to check in a guest from all 50 states! It not only energized the team, but also encouraged more conversation between agents and guests. Read more.

Doubletree Hotel Bay City-Riverfront, MI, created a binder with a form to keep track of when a Best Guest dines in or orders Room Service. It’s a great way to keep track of preferences, issues, and other details. Find out more.

Homewood Suites by Hilton Indianapolis–Airport/Plainfield, IN, identified 36 high impact categories from the SALT Surveys and created a fun contest. Teams competed for weekly SALT Awards. The contest not only educated the team about their impact on scores, but also got everyone energized and focused on raising them! See how it works.

Remember, if you have an idea on any recognition topic, send it our way. We’re particularly interested in recognition ideas that focus on raising SALT Scores, addressing key business objectives, building team moral, improving customer service and reducing costs. In short, if it’s worked for your hotel, we’d like to hear it!

Pam Meiners,

Director Recognition and Rewards

Posted on Apr 1, 2010

Topic(s): Recent Recognition Ideas

Mary Mehringer says

At this year’s conference, a local vendor who was participating, secured cases (a lot!) of products that Sysco Guest Supply brought for display. They were not going to take it back, so they gave it to him to give to our local Crisis Connection He contacted me because Crisis Connection could use some of the products that he brought home. I purchased all of the remaining product and donated the money I would have spent to purchase these items back to our local Crisis Connection. A win win situation!

Commented on March 31, 2010

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