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Recognizing Returning HHonors Guests.

Becky Gomez,
Embassy Suites Indianapolis – North, IN

We review the CRM report everyday and any HHonors Member that is on their 10th stay (specifically at our hotel) receives sodas and snacks. Anyone who is on their 25th stay receives a bottle of wine and snacks. And anyone who is on their 50th stay receives mini bottles with mixers, snacks, and a jacket or polo shirt with our hotel logo on it. Each guest also gets a personalized note of thanks from our GM as well.

The feedback from our guests has been great!

Posted on Oct 29, 2009

Topic(s): Mastering CRM - Guest Recognition

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