Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


Customer Service Philosophy From Hampton Inn Cookeville, TN.

Whenever I call and talk with a customer service representative, I can tell who really cares when they speak with me because I can hear his or her smile over the phone. I also learned this in college to speak with a smile on your face because that “smile” can be heard, even over the phone. Imagine what a guest thinks when they “Hear that Smile!”

Posted on Dec 30, 2013

Topic(s): Recent Recognition Ideas

Shiela (Hilton Washington Dulles ) says

So true. Thank you for sharing.

Commented on January 16, 2014

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