Recognizing Pamela Caristi, Hilton Garden Inn Chesterton, IN,
Spirit of the Garden Winner, December, 2010
Recently we lost two front desk staff members to medical issues. Pamela has put in several extra hours covering shifts during this time. During this time we had to hire two new staff members. Pamela was very patient after working back to backs and several hours of overtime helping train them.
In spite of these extra hours, Pamela is always willing to help in any department when needed. Recently our maintenance staff had called off, we were sold out and a guest’s heater started to act up. Pamela went down to the guest room and took apart the heater and fixed the heater. Pamela came back to the desk after fixing the heater and wiped her greasy hands clean and went on about her day working at the front desk. She then received a call that the guest washing machine was not working. Pamela put her maintenance hat back on and went and took apart the washing machine. She was unable to fix the machine so she offered to wash and dry the guest’s clothes herself. Pamela then went to the laundry room and washed and dried the guest’s clothes.
Pamela is always kind and thoughtful. Anytime a guest comes in from the freezing cold she is waiting with hot chocolate or hot coffee to offer the guest. On a very busy night in the restaurant our cook cut himself and needed go to the emergency room. Pamela immediately went to the kitchen and finished cooking the orders that were already put in.
We are proud of Pamela and her “Say Yes” attitude in everything she does. And we are even more proud that she is the 2,500th spirit winner across Hilton Worldwide! Congratulations, Pam!
Hilton Garden Inn Chesterton, IN
Posted on Mar 22, 2011