LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Doing the Unexpected is All in a Day’s Work for Pamela!

Recognizing Pamela Caristi, Hilton Garden Inn Chesterton, IN,
Spirit of the Garden Winner, December, 2010

Recently we lost two front desk staff members to medical issues. Pamela has put in several extra hours covering shifts during this time. During this time we had to hire two new staff members. Pamela was very patient after working back to backs and several hours of overtime helping train them.

In spite of these extra hours, Pamela is always willing to help in any department when needed. Recently our maintenance staff had called off, we were sold out and a guest’s heater started to act up. Pamela went down to the guest room and took apart the heater and fixed the heater. Pamela came back to the desk after fixing the heater and wiped her greasy hands clean and went on about her day working at the front desk. She then received a call that the guest washing machine was not working. Pamela put her maintenance hat back on and went and took apart the washing machine. She was unable to fix the machine so she offered to wash and dry the guest’s clothes herself. Pamela then went to the laundry room and washed and dried the guest’s clothes.

Pamela is always kind and thoughtful. Anytime a guest comes in from the freezing cold she is waiting with hot chocolate or hot coffee to offer the guest. On a very busy night in the restaurant our cook cut himself and needed go to the emergency room. Pamela immediately went to the kitchen and finished cooking the orders that were already put in.

We are proud of Pamela and her “Say Yes” attitude in everything she does. And we are even more proud that she is the 2,500th spirit winner across Hilton Worldwide! Congratulations, Pam!

Amy Hoover,
Hilton Garden Inn Chesterton, IN

Posted on Mar 22, 2011

Topic(s): Recent Recognition Ideas, The Spirit Award

Connie Butcher says

If Pamela is willing to move to Vegas let me know!!! She sounds wonderful! Congratulations Pamela!

Commented on March 31, 2011

jeff smith says

Congratulations to Pam! What a super-fantastic story.

Commented on March 31, 2011

Barbara Sery says

Congratulations to Pamela from all of us at Homewood Suites Baltimore-Washington BWI. What a talented team member!

Pamela, please let us know if you ever decides to move to Baltimore, Maryland!

Commented on March 31, 2011

Kelly Fisher says

Way to be a team player Pam!!!! Congrats! From the Lewisburg, PA Hampton Inn.

Commented on April 1, 2011

Jamie Bonds says

Thats inspirational and wonderful to hear:) Keep up the great job Pamela!!

Commented on April 8, 2011

Dan Hickey says

Congratulations Pamela! What an inspirational story of your numerous contributions to your hotel and the Hilton Family!! I am going to share your story when teaching about inspirational moments to my new team members.

Commented on April 12, 2011

Harman Hall says

Awesome job Pamela! You are a big part of why our brands are preferred by travelers. ROCK ON!!!

Commented on April 14, 2011

Debbie Clark says

Wow! I have been in this business for 20+ years, and I dont think I can take a part a heater or airconditioner…. OR even attempt! Way to go Pam!

Commented on April 21, 2011

Wilfred Courtney says

Congratulations Pamela! More Pamelas PLEASE

Commented on April 28, 2011

Debbie Esposito says

Now that is service excellence – Pam is a shining example of teamwork as well. Congratulations Pamela – way to go!!!!

Commented on April 30, 2011

Pamela C. says

Holy cow. I have never read any of these comments. Thanks everyone. None of you are likely to ever read this reply, but thanks nonetheless.

Commented on November 21, 2011

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