LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

“EGG”citement Cards Lead to “EGG”cellent Scores.

In order to increase our SALT scores (Overall Service area), our HR Director came up with this fun idea. During the month of March, each manager was given a supply of Easter “egg-shaped” cards to distribute to employees for utilizing the Four Building Blocks. Everytime the employee received a positive comment or a manager witnessed and employee doing something noteworthy and/or utilizing one or all of the 4 building blocks that manager completed an “Egg”citement card and gave it to the employee. At the end of the month the employee with the most “Egg”citement cards won a 26” flat screen TV. Our scores went up in Overall Service from 67.8% to 70.1%. Associates were excited and now are looking forward to raise the scores next month to 72%.

Posted on Mar 31, 2010

Topic(s): Recent Recognition Ideas, Recognizing Holidays, SALT Boosting Ideas

VANHOVE says

It’s interesting.
Have you got a procedure. Can I receive by email a template of the “egg shape” card and the “Egg”citement card.
Anne Vanhove
HR Manager
Hilton roissy charles de gaulle (France)

Commented on July 9, 2010

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