LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Enhancing the Newlywed Experience at Embassy Suites-La Jolla!

These fabulous comments were posted on the “WeddingWire” website, a popular website for newly engaged couples searching for information to plan their special day. As you’ll read, our Catering Sales Manager, Jessica Greenleaf, and our team made a difference by enhancing these newlyweds’ experience!

5/25/11:

Since our wedding was a destination wedding, we stayed at the Embassy Suites-La Jolla as did all of our guests. The hotel was absolutely gorgeous and the suites allowed for PLENTY of room for us all to get ready and hang out during the down times. We were even able to hold the cake cutting in our executive suite because of the huge size of these suites!

We wanted to pay for our guests rooms and Jessica Greenleaf was a fantastic help to us when making this arrangement. She was VERY helpful and responsive to every little concern I had and even though the arrangement got a little tricky (us paying for some things and not others) she was able to arrange it all and nothing got messed up! Although I know that if a mistake had been made, the wonderful staff at the Embassy Suites would have taken care of it right away.

Also, when we arrived they had flower petals in our bedroom and champagne and chocolate covered strawberries waiting for us. SO SWEET! The entire staff treated us like special guests all congratulating us on the wedding and showing genuine interest in all of our details.

This hotel was perfect in size, location, and the helpfulness of the staff that it made our wedding even more perfect and took away a LOT of the stress we were feeling.

If you are holding your wedding around the La Jolla area I STRONGLY encourage staying here and holding some of the activities here as well. You will not regret it! 🙂

Posted on Jul 2, 2011

Topic(s): Hilton Worldwide Values, Mastering CRM - Guest Recognition, Recent Recognition Ideas

Moderator says

Now that’s hospitality!

Commented on July 6, 2011

Heidi says

Perfect example everybody can learn from

Commented on July 31, 2011

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