At year-end we all play a game to learn different things. For example: We all need to re-do our fire drill and emergency procedures. So I have made a scavenger hunt that covers all the basics. On the back of each clue is a letter that will eventually spell something about our brand and thats when we have a chance to talk as a team about what the word means to us and our guest. And for the team that wins, I have trade out weekend stays from other hotels. The team enjoys it very much!
Posted on Nov 3, 2010