LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Focusing on Front Desk Service During Renovation.

Hampton Inn Grand Rapids-North, MI

In order to really focus on service during our renovation times when we knew our scores could suffer we held a contest among our Front Desk team.

Any time an associate’s name was mentioned in a positive way on a comment card they received a gold star. Any time an associate’s name was mentioned in a positive way on a SALT survey they received two gold stars.

We ran the contest for fourth quarter and the associate who had the most stars won a $50 gift card to the restaurant of their choice and was recognized at our Christmas party.

Posted on Jan 13, 2010

Topic(s): Department-Specific Recognition, Front Desk Recognition, Recent Recognition Ideas

Leave a Comment

You have characters left
  • image
  • image
Submitting. Please wait...

All comments are subject to review and approval. Please allow 24-48 hours for publication.