I encourage all of our Front Desk agents to actively sell the hotel when talking to guests or potential guests. They interact with the guests way more frequently on a day-to-day, guest-to-guest basis than sales does. It’s important for them to capture those individual, day-to-day guests just as it’s important for us a s sales managers to capture large groups. I am in the process of developing a kick-back program for our Front Desk agents that sell the most rooms as a way to increase daily revenue.
Posted on Jan 1, 2010