LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Front Desk Selling.

I encourage all of our Front Desk agents to actively sell the hotel when talking to guests or potential guests. They interact with the guests way more frequently on a day-to-day, guest-to-guest basis than sales does. It’s important for them to capture those individual, day-to-day guests just as it’s important for us a s sales managers to capture large groups. I am in the process of developing a kick-back program for our Front Desk agents that sell the most rooms as a way to increase daily revenue.

Posted on Jan 1, 2010

Topic(s): Recent Recognition Ideas

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