It must be a talk of the town again! This morning, Khun Somchay got a ssurprised call from Mr. Tim Loughman (Vice President, Brand Innovation & Guest Experiencere) and the US team regarding his infinite connection story that have been recognizing and sharing among us early on. Now, it’s not just at our property level, but brand-wide recognized. The story has been selected from hundreds of nominations and Khun Somchay is now the winner of February 2014 Conrad Brand Spirit Award “The Luxury for of Being Yourself.” Congratulations! Read his inspiring story below.
A sincere smile, a local greeting, and one or two minutes—that’s all Somchay needs to start building a deep and lasting relationship with guests. He doesn’t wait for orders or approval—Somchay takes ownership of guests’ experiences to make them feel special and cared for. As he says, “The better we know about our guests, the better we can personalize standard services to fit them well.” In fact, two guests were so charmed by Somchay’s personalized service that they chose to extend their stay. The wife was truly enjoying her stay when she fell ill and had to go to the hospital. This allowed Somchay to show off his Flawless Service at its best. He visited the woman almost every day after work, bringing along his wife and a basket of the guest’s favorite fruit. Somchay, thank you for making connections with your Flawless Service.
Posted on Apr 22, 2014