We this idea is pretty cool, but please don’t try at home!
After taking time to help open other properties, Lee Gayle returned to Hampton Inn Mobile-East Bay/Daphne, AL, to find that the hotel’s SALT scores were in a slump.
To motivate his team, Gayle promised to swim in a nearby alligator-infested creek in exchange for improved SALT scores.
“I told the staff that if they could hold under 200, I would swim in the creek. I didn’t think they’d pull it down by 300.” That was in August.
The team took the bait. By early December, Gayle donned a wetsuit. He swam with the gators while his team munched doughnuts on the creek side.
To make improving scores more fun, try offering your team a wager (but try to pick something less daring!)
“There are all kinds of things people can do to improve their SALT scores,” says the fully intact Gayle. “But I think the critical thing, more than any kind of wager, is getting everybody involved. Make it your No. 1 focus and your No. 1 priority to take care of each and every guest.”
Posted on Apr 30, 2012