Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


Hear Our Stories: Denise A. Smith

At Hilton, our Team Members are at the very heart of all we do, and we are truly inspired by each and every one of you and the amazing stories you to have to share.

Meet Denise A. Smith, Director of Sales and Marketing for the Hilton Garden Inn Winston-Salem/Hanes Mall. Denise joined the Hilton family from the retail industry, in search of a more balanced way to provide for her family and a more rewarding career. When it comes to outstanding service, she knows what it takes to exceed guest expectations. Denise believes that we create exceptional hospitality experiences when we make sure that all guests feel like they’ve arrived at their “home away from home” from the moment they walk through the door, hang up their coat and kick off their shoes.

Click on the video below to watch Denise’s story and be sure to share your comments.

Posted on Dec 28, 2015

Topic(s): Heart of Hilton, Video Library

shirley Li (Double Tree by Hilton Shenyang) says

I was moved by the spirit of Denise!

Commented on September 15, 2015

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