Due to the global impact of COVID-19 on hotel operations, Catch Me at My Best and Team Member Appreciation Week (TMAW)
have been postponed until later this year. Updates will be shared here and via the NOW newsletter.


Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Hear Our Stories: Lisa Brown

At Hilton, our Team Members are at the very heart of all we do, and we are truly inspired by each and every one of you and the amazing stories you to have to share.

Meet Lisa Brown, Front Desk Guest Services Agent at Hampton Inn & Suites by Hilton Charlotte/South Park at Phillips. Lisa believes that Hilton is the standard for hospitality, and she has high expectations for her own performance each day to ensure that her guests agree. She knows that her day-to-day interactions with guests can impact their overall experience, and those positive experiences lead to their Hilton loyalty. Watch the video to hear how Lisa recently got “caught” through “Catch Me at My Best” for going above and beyond for a guest. “Having the type of customer service that exceeds your guests’ expectations is really important – and that’s what hospitality means to me.”

Click on the video below to watch Lisa’s story and be sure to share your comments.

Posted on Apr 1, 2016

Topic(s): Heart of Hilton, Video Library

shirley Li (Double Tree by Hilton Shenyang) says

You are the Hero of Hilton!

Commented on September 15, 2015

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