At Hilton, our Team Members are at the very heart of all we do, and we are truly inspired by each and every one of you and the amazing stories you to have to share.
Meet Lisa Brown, Front Desk Guest Services Agent at Hampton Inn & Suites by Hilton Charlotte/South Park at Phillips. Lisa believes that Hilton is the standard for hospitality, and she has high expectations for her own performance each day to ensure that her guests agree. She knows that her day-to-day interactions with guests can impact their overall experience, and those positive experiences lead to their Hilton loyalty. Watch the video to hear how Lisa recently got “caught” through “Catch Me at My Best” for going above and beyond for a guest. “Having the type of customer service that exceeds your guests’ expectations is really important – and that’s what hospitality means to me.”
Click on the video below to watch Lisa’s story and be sure to share your comments.
Posted on Apr 1, 2016