Due to the global impact of COVID-19 on hotel operations, Catch Me at My Best and Team Member Appreciation Week (TMAW)
have been postponed until later this year. Updates will be shared here and via the NOW newsletter.


Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


Hear Our Stories: Paula O’Neill

At Hilton, our Team Members are at the very heart of all we do, and we are truly inspired by each and every one of you and the amazing stories you to have to share.

Meet Paula O’Neill, Executive Chef at DoubleTree by Hilton London – Tower of London. Paula worked her way up through six positions – from Junior Sous Chef to Executive Chef – developing her own style in the kitchen. Paula fell in love with hospitality at age 17 when she saw the happiness that it could bring to guests – and she never looked back. What Paula appreciates about Hilton is that “as a company we strive to take care of our people,” whether it is through mentorship or providing the best service for guests. Watch this video to see how Paula’s dedication to people allows her to spread the light and warmth of hospitality to Team Members and guests.

Click on the video below to watch Paula’s story and be sure to share your comments.

Posted on Aug 1, 2016

Topic(s): Heart of Hilton, Video Library

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