LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Using Incentives to Take Accountability of Helpfulness & Friendliness Scores.

Ava Hirschsohn

At Hilton LAX we track the surveys and tally who checked each guest in. At the end of the month each team member receives their score average (how many 9 & 10 and how many surveys they checked in) We then recognize the team members with the highest helpfulness and friendliness averages at our monthly team member meeting. The team members really like the direct accountability aspect of this program, they track every survey to see if it was a success!

Posted on Oct 6, 2010

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

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