Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


HHonors Cart Increases VIP Benefit Score by 35%!

We were struggling with our VIP Benefit score. It had gone down to 50% below the targeted percentage. We decided to put together an HHonors cart. The cart is stocked with books, beverages, snacks, magazines, newspapers, breakfast coupons, crossword puzzles, Doubletree cookies, and more. We usually fill the hotel on Tuesday and Wednesday evenings with at least 40 HHonor Diamond Members. The room attendant stops at every Diamond Member’s door and welcomes them to the hotel. They then get to pick anything off the cart. It is always a surprise to them and has been so rewarding, not only in the scores but by their reaction. Our score kept rising and in October, was at 85%!

Posted on Feb 22, 2011

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas, SALT Boosting Ideas

Melissa Ridings says

I think this is a wonderful idea. Thank you for the awesome idea. I think that I will run this across with my GM.

Commented on March 31, 2011

Steven Alexander says

Ditto. Great idea. Maybe we can shoot for the same. Thanks for sharing.

Commented on June 15, 2011

Cindy Fujioka says

Passing this out-of-box idea on! We’re always looking for new and creative ways to improve. Thank you for sharing!

Commented on April 26, 2012

Gloria Garcia says

This is a great idea, Thanks for shairing!!!

Commented on February 8, 2013

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