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Welcoming Our Hilton Honors Guests with Their Favorite Snack.

Christie Grassmyer,
Hampton Inn Spokane, WA

We are giving our Hilton Honors Guests a choice in their snack! Each time a Hilton Honors (Gold or Diamond) member stays with us, we leave a personalized note giving them the opportunity to choose their favorite snack for the next time they stay with us. We give five options from the approved list of Hilton Honors Snacks. When the guest returns we welcome them back with the snack of their choice.

Our guests have been thrilled to have a choice…fewer Hilton Honors snacks are left behind!

Posted on Nov 5, 2009

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas

Katie says

What kind of snacks do you guys use?

Commented on March 5, 2010

Robert Foster says

where do you get the approved snacks list? I didn’t know there was one..

Commented on September 17, 2010

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