At the annual staff holiday party, the GM started the evening with the viewing of a YouTube posting by a past hotel guest. In the video, the guest praises the can do attitude and exceptional service level received during his stay. His posting highlighted a team member who took the time to personally escort him to his desired location in lieu of simply giving directions. The team member was part of the Engineering Team and was presented with a $150 dining certificate for the revolving dining room in Niagara’s iconic Skylon Tower.
Posted on Jan 6, 2010