LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Housekeeping Recognition at Hilton Santa Fe Buffalo Thunder.

On December 1st, our Housekeeping Team was given a challenge by our General Manager, Hal Leonard, to finish the month in the Top 10 out of 278

Hilton Hotels for cleanliness. If they were able to achieve this lofty goal, he and the Senior Team would personally cook and serve them breakfast and pizza on two separate days of their choosing. The challenge was accepted and they set their sights on the Top 10.

On December 31st, our SALT Scores revealed that the Housekeeping Team finished at #9 for December! The selected date for their “Celebratory Breakfast” was January 5th. Hal and our Director of HR, Susan Rivenbark, prepared Eggs, Bacon, Sausage, Potatoes, Breakfast Burritos and Pancakes for the team.

For the Pizza Party our GM along with our Executive Chef, Luis Quezada, served over 60 Housekeeping and Laundry Team Members a fantastic selection of freshly made pizzas for the occasion. Our proud Director of Housekeeping, Rafael Avalos, served drinks and passed out utensils on his day off so he could support his amazing Team. It was great to see them smiling from ear to ear and enjoying the recognition of their accomplishment.

At the Pizza Party, our General Manager told them if they achieved top 5 status in January, he would throw them another Breakfast Celebration and Pizza Party…… Whether they were motivated by their latest success, the promise of delicious pizza, or both, they moved up to #4 in the company for January! Our GM promptly kept his promise. He and Chef Luis personally cooked and served over 50 Team Members.

The hard work and dedication of this Team is inspirational. They achieved success in December by reaching #9 in the company, and rather than resting on their laurels, they were driven to achieve even greater success in January by climbing to #4 for all Hilton Hotels in cleanliness! Based on this Team’s ambition to see that our valuable guests have an immaculate room, they should reach #1 in no time. Well done Housekeeping Team!

Posted on Feb 24, 2015

Topic(s): Department-Specific Recognition, Recent Recognition Ideas

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