Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


Turning Our SALT Scores “Upside Down.”

We kicked off an ongoing, monthly SALT contest with a team member lunch and had a “game show” with teams answering SALT related questions. Each team received candy and pantry bucks as prizes for correct answers. Each department had a designated survey question and points were added up by department for 9 and 10 answers and points deducted for 8 or less. I then gave an example of how far do we go to please our guests and offered to repeat each month for the high scoring department.


Posted on Apr 21, 2010

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

Tony Trousdale says

I love the idea using 9/10 scores to give teams points and 8s/below are deductions. It really puts into a simple light how important it is to recognize those 9/10s that come in through SALT and the difference they make! Great Job!

Commented on October 28, 2010

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