LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Make Recognition FUN!

One of the reasons Catch Me at my Best is so successful is because it adds friendly competition and fun into our everyday jobs. It may sound frivolous, but fun is just as important as leadership and teamwork because it engages Team Members. Engaged Team Members have higher morale, job satisfaction, and productivity.

Not so frivolous anymore, is it? Especially when you consider that Gallup estimates disengaged employees cost businesses more than $300 billion in lost productivity.

Get Outside. When the weather’s nice, move your team meetings outside or invite Team Members on a walk during lunch. Or get to know Team Members better by inviting them to a relaxing lunch or dinner.

Activate Your A-Team. Who on your team is a role model for excellent service? Give certificates thanking them for a specific action, and display the certificate for all to see. This gives the team examples of the behavior you like to see.

Crank Up the Competition. The competition is one of the most fun aspects of Catch Me, so don’t limit it to June-August! Create a “Wall of Thanks” and encourage Team Members to recognize each other with notes of appreciation throughout the year. See who can get the most notes—and who gives the most notes.

Establish Some Excitement. When Tommy Beyer, GM at Hilton Garden Inn Savannah Airport, GA, was looking for CEO Light & Warmth Award nominees, he posted Wanted posters to inform Team Members and get excited about earning a nomination. You can do the same thing!

How do you crank up the fun in your hotel? Tell us in the comments for a chance to be featured on Hilton Worldwide’s Facebook page or our recognition newsletter, Recognition Matters!

 

Posted on Mar 7, 2013

Topic(s): Recent Recognition Ideas, Thought Leadership

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