The CEO Light and Warmth Award is Hilton’s highest form of Team Member recognition and spotlights 10-12 individuals who consistently over-deliver and live our Vision, Mission and Values. While each of our winners is unique, all have one thing in common: They make an exceptional impact on guests, co-workers, owners, and the community. For example:
Guests. Our winners routinely create exceptional Hospitality experiences. This can be either through direct or indirect actions made by front-of-house or heart-of-house Team Members. For example, when a guest called from the airport to say that he had left his passport and wallet at the hotel, winner Ossama Atwa, Housekeeping Senior Supervisor at Hilton Hurghada Long Beach Resort, boarded an overnight bus then caught a cab to return the personal items just in time.
Team Members. You’ll find that winners often support other Team Members and help make Hilton a great place to work. Winner Amparo Torres at Hampton Inn & Suites by Hilton Orlando/East UCF Area literally gave the coat off her back to a teammate who could not afford one. And when a Team Member with breast cancer underwent chemotherapy, Amparo offered up her spare bedroom and cared for her.
Owners. Creating high value and driving positive business results are other common attributes. This could be through direct actions, process improvements, or innovations and improvements. To alleviate a crowded Manager’s Reception at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, winner Kevin Barker suggested and led efforts to build a second bar, a solution that increased revenue $700 per night.
Community. As part of our Travel With Purpose commitment, it’s common that winners regularly play a strong role in positively impacting the communities where we live, work, and serve. Winner Leonie Trottman from Hilton Garden Inn Davos worked with a refugees’ rights organization and selected five refugees from Syria and other war-torn countries to work in the hotel for four days, shadowing teammates and learning first-hand about hospitality careers.
Posted on Sep 20, 2018