Hampton Inn Minneapolis – St. Paul North, MN
As the Director of Sales I always like to know who is coming into my hotel. Every morning I pull up the CRM report and write personal welcome letters to my Top 100 guests, which includes guests new to our property and new to the Brand. I also thank them for staying with us. I think that this small, but great way to welcome these new guests to the property makes them feel special when they get this special card. And it also creates new leads for my sales efforts!
Posted on Jul 12, 2009