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Getting to Know Your Hilton HHonors’ Guests at a Manager’s Reception.

Doubletree Hotel Richmond Downtown, VA

On Wednesdays we hold a weekly Manager’s Reception and invite our Hilton HHonors’ guests. The MOD from the prior weekend covers this event. In addition to all manager’s being welcome, and GM is at most events. This has enabled us to get to know our guests better, as well find more business or fix issues they may have. In these tougher times it is vital to forge these relationships.

Posted on Feb 1, 2010

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas

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