LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Meet 2013 CEO Light & Warmth Award Winner Alice Lamper—And See How She Celebrated Her Win!

Congratulations to 2013 CEO Light & Warmth Award winner, Alice Lamper!

During the past decade, Alice has established herself as pillar at Hampton Inn Williamsport-Downtown, PA. Alice quickly made friends with a couple staying at the hotel. When the couple became withdrawn, and began refusing housekeeping service, she grew concerned. As Alice formed a closer bond with the couple, she learned that the woman was suffering from terminal stomach cancer. With an inoperable condition and no insurance, the guest was in daily agony.

Alice lavished the guest with special attention, keeping her company and paying close attention to her condition. When the guest didn’t have the will to get out of bed, Alice inspired her to find strength.

Patient, kind, and loving, Alice inspires compassion in everyone around her. She teaches her team to use downtime to help other departments, which fosters a true culture of Hospitality.

Posted on Mar 13, 2014

Topic(s): CEO Light & Warmth Award, Recent Recognition Ideas

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