Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Meet 2013 CEO Light & Warmth Award Winner Juan Rolando—And See How He Celebrated His Win!

Congratulations to 2013 CEO Light & Warmth Award winner, Juan Rolando!

Juan’s dedication Hospitality runs deeper than just loyalty. He truly bonds with guests at Hilton Lima Miraflores, Peru. As a family from the United States prepared to leave the country after a long stay, their daughter’s dog, Lucy, ran off. The hotel searched tirelessly, but little Lucy was nowhere to be found.

Disheartened, the family returned home. They never expected to see their furry friend again—but they didn’t expect Juan’s sense of Ownership.

Soon enough, Lucy wandered back to the hotel. With no one to care for her, Juan gladly volunteered to foster the little dog. He took her to his home, brought her to the vet, and kept her happy and well fed as he organized the complex permits necessary to send her back to the United States.

Thanks to Juan’s Ownership, a family is safely back together. He proves that Hospitality can reach all guests—two legged or four legged.

Posted on Mar 13, 2014

Topic(s): CEO Light & Warmth Award, Recent Recognition Ideas

Leave a Comment

You have characters left
  • image
  • image
Submitting. Please wait...

All comments are subject to review and approval. Please allow 24-48 hours for publication.