Lisa lives our shared values every day, and her generosity has an impact on guests, Team Members, and the community.
When guests lost their 18-month-old son to brain cancer, Lisa gave them some much-needed R&R. She collected donations from Team Members and used the money to buy 30-minute massages for the guests. She also upgraded them to a suite, and worked with a restaurant to deliver an antipasto platter to their room.
The community is also the beneficiary of Lisa’s incredible hospitality. She convinced the hotel to donate old newspapers to the SPCA, and helped raise more than 5,000 NZD for the organization by selling cupcakes to local businesses. And it doesn’t stop there: she and a teammate also run Meal on Wheels, delivering hot meals to hospital outpatients every Tuesday.
When inconsistent HHonors® benefits scores started cropping up, Lisa brainstormed with Housekeeping to find ways that would ensure the hotel provided the correct amenities. Since Lisa’s initiative began, the hotel scores have skyrocketed to 100 percent! Lisa also stepped in as committee chairperson for the Blue Energy committee. She set a SALT goal of raising Speed and Efficiency at Check-In. Since she took ownership, scores have improved from 48.6 percent to 74.4 percent.
Congratulations to our new CEO Light & Warmth Award winner!
Posted on Jan 28, 2013