LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Meet Our 2012 CEO Light & Warmth Award Winners: Molly Mooney!

Molly lives our shared values every day, and her spirit is contagious. She’s highly organized, outgoing, and engaged—all traits that spell success.

There is no word that describes Molly better than “selfless.” During Finals Week, she covers shifts for college students, even if it means working double shifts, or a late-night shift followed by an early morning shift.

When a Sales manager had a death in the family, Molly came to the rescue. She took all incoming sales calls, returned emails, followed up with orders, and kept everything afloat until the teammate returned. You would have never know that Molly was already stretched thin with training four new Team Members, completing a total of 120 hours of intensive training.

Molly is eager to help wherever she’s needed. When another hotel’s GM confided in Molly that three of her Team Members had left just before her son’s wedding day, Molly sprang into action. Even though she had already worked a full week, she offered to cover shifts for the stressed GM. Despite Molly’s packed schedule, she still finds time to help the community and volunteer at the soup kitchen.

As the ultimate “go-to” person, Molly is a fantastic resource for technical and brand-related questions. But a 95-year-old resident guest recently found out that Molly is an invaluable personal resource. Over breakfast, the guest, the last living member of her family, reminisced about a stained glass window her mother had commissioned at a church in Kansas. The guest had never seen it.

Molly tracked down the stained glass window and asked the church to send a picture. Molly printed the photo, framed it, and gave it to the guest, fulfilling one of her greatest wishes.

Congratulations to our CEO Light & Warmth Award winner!

 

Posted on Jan 28, 2013

Topic(s): CEO Light & Warmth Award, Recent Recognition Ideas

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