Embassy Suites San Diego Bay – Downtown, CA
It may seem overwhelming to make a personal connection with every guest so once a week pick one guest that you truly get to know. Ask them their name, where they are from, if they have stayed here before, and if they have any plans during their stay. Then when you see them in the hotel later, and you will, call them by name and ask them how their stay or plans are going. If you think you can remember multiple details then do this with a few guests. Just think if every team member in the hotel does the same thing then each guest should have a personal connection with the staff and this hotel . . . which can only translate to higher salt scores. We will give the guests the personal service and care that they have become to expect from Embassy Suites and that they deserve!
Posted on Apr 6, 2010