LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Our Engineer Saves the Day!

Some time ago on a busy Sunday, a hose in the dishwasher burst and the main restaurant was fully booked. Unfortunately, Mr. Stani, our Engineer on duty from our outsourced maintenance company, did not have a spare part in the hotel to fix it. Also, to bring in a service company from outside would have taken too long at too extensive of a cost. Mr. Stani took initiative and drove home and removed – to the surprise of his wife – the hose from his private dishwasher, and installed it temporarily in the hotel’s dishwasher. This was a very outstanding solution and worked perfectly for the rest of the day until we could buy the new hose on Monday. Mr. Stani has been rewarded with a Hilton Moment and special recognition during our monthly Team Member celebration party.

Posted on May 22, 2011

Topic(s): Hilton Worldwide Values, Maintenance and Engineering, Recent Recognition Ideas

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