LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Our Quarterly SALT Incentive Program!

We have started an honorable mention for each quarter throughout the year.

If a guest mentions your name in a SALT score, then that person will win $100 for the quarter. If there’s a tie, then it is split.

I started this during the last quarter of 2011, and we had two winners. This really got everyone motivated for customer service, and we improved our scores by 3%. We also gave the winners a certificate of recognition. It really worked.

The 4th Quarter winners both received $50 cash and a certificate of recognition.

I put up the SALT scores and included the winners’ names. This motivates everyone else to try harder to be mentioned next time.

Posted on Jan 3, 2012

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

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