LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

OUR RECOGNITION TOP 10!

Check out these 10 simple recognition ideas submitted by your peers, all designed to impact service, hospitality and SALT.

Hilton Dallas/Rockwall Lakefront, TX, created a “100% Club,” recognizing those departments who achieve and maintain 100% QA scores for the longest amount of time. See More

Embassy Suites Cleveland – Beachwood, OH, initiated a “Make Mark Buy Lunch” initiative, with the GM promising to buy lunch for this team in exchange for higher SALT scores. The result: a 10% YTD increase in loyalty scores! See More

The Conrad Miami, FL, created a game called “Recognition Express,” which encourages everyone at the hotel to write nice comments about their peers whenever they see them doing something that goes above and beyond. It also involves popping balloons with darts! See More

Hilton Kuwait Resort created a guest comments incentive program to motivate Team Members and push the boundaries of service quality and guest satisfaction. This program has resulted in improved awareness and motivation among Team Members and increased SALT scores in the Food & Beverage category. See More

DoubleTree Suites by Hilton Hotel Omaha, NE, holds ABCD Awards — Above and Beyond the Call of Duty! It really helps increase Team Member morale and encourages people to recognize and reward each other for a job well done! See More

Hampton Inn Bradley/Kankakee, IL, has a “Get to Know Me” board, where Team Member photos are posted — as well as personal photos of events happening in their lives. This makes for a team who works extremely well together and allows them to be more open and understanding with each other and their differences. See More

Homewood Suites Augusta, GA, created a “How Many Rack Rooms Can You Book?” contest that helped the hotel exceed its revenue goals. Team Members really embraced the “I AM Sales” culture! See More

The Arizona Biltmore makes a significant effort to communicate guest feedback (i.e. guest letters, and guest comments from SALT and Trip Advisor) through various hotel resources. As a result, the hotel has seen an increase of about 14% in its SALT overall service score over the past two years. See More

Hilton Garden Inn New Delhi/Saket hotel, India, created House Groups to provide structure for their Teamwork initiatives and create a sense of ownership. Houses compete in inter-house sports and join forces through Unit care initiatives. See More

Hilton Auckland hotel, New Zealand, implemented a program where its management Team Members truly Walk the Talk. Not only has it lifted morale, but SALT scores have increased, too — for the first time in the last year the hotel is sitting above 60% for loyalty. See More

Posted on Jun 27, 2011

Topic(s): Low-Cost Recognition, Recent Recognition Ideas, SALT Boosting Ideas

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