In our Housekeeping department we have implemented a weekly recognition program called “Perfect 10 Inspection”. The General Manager and the Housekeeper Manager together inspect one room for each housekeeper with the employee present. The Room attendant receives 10 dollars in one dollar bills and they loose a dollar per mistake. At the beggining, they were keeping around 7 dollars. Now, they usually keep 9 every time and we have Perfect 10 Inspections regularly. It has helped us improve our cleanliness and its a time they get direct contact with our GM.
My housekeepers love it!
Posted on Jan 27, 2011