I have smile cards that I leave on a Team Members’ desks or Attendants’ carts. I put a small bag of M&M’s with this card. The cards are given out anonymously and say, “SMILE you’ve been tagged!” It is then up to that Team Member to pass the card on to someone else. The purpose of this is to promote random acts of kindness among Team Members. In turn, it becomes something that our Team Members will do for our guests.
Posted on Feb 21, 2011