LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Present a Team Member a Month

It is great to feature a Team Member in social media, highlighting his/her achievements. We started this practice this month with Myo Zaw, Team Member at Hilton Fitness, sharing the following story on H360 and Facebook. Myo joined Hilton Ngapali since the preopening time in 2014. He started his career in Fitness in 2013, was trained by Ms. Win Lei Lei Kyaw who is an athletics and a medalist in South East Asian Games (SEA Games). During his service with Hilton Ngapali, he received many good feedbacks from guests; by hand written notes, verbally to manager, in SALT and in TripAdvisor. Following are some of the good words he received from guests. “Mr. Myo Zaw took care of me with great stretching exercise which was very helpful for me to recover” “We just loved the Inspector Myo Zaw. Walter is an Personal Trainer himself and his experience of Myo Zaw was 10 plus out of 10.” “What I was really satisfied with this trip was the gym trainer Ko Myo Zaw, who took a great care of me. Showed me the great techniques, guided me with patience and care. The workout programme he planned for me was super effective although I stayed there for like 3 days. He is very very professional. May be the best personal trainer I’ve ever met!” We have asked him why and what guests like his service, he replied that, “Most of our guests like my recommendation on Body Weight Loss program that using only physical exercises. Also they like the stretching methods that I show them. I always take care of the guests personally, have given suggestion on their workout program, based on their weight and body structure, set up a workout program with target. Although I do not speak proper English, I can communicate the guests and able to assist them.” He is service minded and helpful not only to the guests but also to the colleagues. Whenever he has time, he assist the other departments. He also participate in our blood donation activity and so far donated his blood three times.

Posted on Feb 14, 2017

Topic(s): Additional Ideas

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