Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Shattering SALT Scores Property-Wide!

Hampton Inn La Crosse/Onalaska, WI

Since starting at this property in late July, our SALT scores had been on a slow and steady upward trend, but we were still stuck under the goal we had set. So, in an effort to break through this glass ceiling, we rolled out what we call the Double WOW Extravaganza!

Whenever a guest lists a team member by name in a SALT score survey, a phone call, email or on a site like TripAdvisor.com, that team member gets their name put into a drawing for a $25 gift card to the store of their choice at the end of the month. But, it doesn’t stop there! – When their name is mentioned, they’re presented with a $1 scratch lottery ticket that they can play as well. One of our staff has even won sums larger than the gift card!

Think that it’s only for Front Desk Agents? Our first month was won by a member of our Housekeeping Staff.

Oh, and we not only broke through the glass ceiling we were aiming for – we SHATTERED it!

Posted on Oct 4, 2010

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

daryl says

What do you do to the team member if it is a bad/negative comment

Commented on October 28, 2010

David says

We would sit down with them and discuss the opportunities for growth – however, we have not had any team member named in a negative comment.

Commented on December 15, 2010

Hazem says

You can give them a cake (up to their choice), starbond and it has to be on the spot (once you receive the SALT respond) to maxmize it’s affect

Commented on January 27, 2011

Doreen D'Souza says

Very good initiatives David. I like the idea and will try it out. I believe in having happy team members to have happy guests.

Commented on January 28, 2011

Leave a Comment

You have characters left
  • image
  • image
Submitting. Please wait...

All comments are subject to review and approval. Please allow 24-48 hours for publication.