Hampton Inn La Crosse/Onalaska, WI
Since starting at this property in late July, our SALT scores had been on a slow and steady upward trend, but we were still stuck under the goal we had set. So, in an effort to break through this glass ceiling, we rolled out what we call the Double WOW Extravaganza!
Whenever a guest lists a team member by name in a SALT score survey, a phone call, email or on a site like TripAdvisor.com, that team member gets their name put into a drawing for a $25 gift card to the store of their choice at the end of the month. But, it doesn’t stop there! – When their name is mentioned, they’re presented with a $1 scratch lottery ticket that they can play as well. One of our staff has even won sums larger than the gift card!
Think that it’s only for Front Desk Agents? Our first month was won by a member of our Housekeeping Staff.
Oh, and we not only broke through the glass ceiling we were aiming for – we SHATTERED it!
Posted on Oct 4, 2010