LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Here’s an Extra Tool to Help Recognize Your Best Guests!

To utilize the CRM Best Guest Report in the Riverfront Grille Restaurant, I created a binder with a form for my staff to fill out everyday whenever a Best Guest dines in or orders In-Room Service. The form consists of Information of the Guest name, the The Room Server, Server or Bartender, Guest Tier and number of visits at our hotel, items they have ordered, comments-likes or dislikes, etc. I have set up a binder with Tabs of Guests Tiers and we file the forms everyday according to the Guests’ Tier level. Every morning when we receive the CRM Report, we look at the arrival list and look at CRM Binder that we have created to see if any of the arrivals have dined in at the Restaurant or have ordered In-Room Service, if there were any problems or specific item the Guest likes, etc. This extra CRM tool that we use helps us Personalize and Recognize our Best Guests here at the Doubletree Hotel Bay City.

Click Here to Download the CRM Form.

Posted on Jan 11, 2010

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas

Moderator says

Great idea.

Commented on January 11, 2010

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