We have found that a lot of our guest come back to our hotel because of our friendly staff and room decoration. So we have decided to increase our team knowledge of room decorating. Each week we hold a class in a guest’s room and practice our room decorating skills by teams. We now try to decorate all the guest’s rooms. We have received a lot of positive feedback which is a lot reflected in our SALT scores!
Posted on Feb 26, 2010