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Creating an Effective SALT Action Plan.

Hilton Hurghada Long Beach Resort, Egypt

SALT is very important to us as it’s our Guest feedback to work on the needed points and increase our strong points so we have a full plan to deal with SALT as follows. This plan was implemented last year and is as follows:

We print and record SALT responses on daily basis.

1- We discuss it on daily morning meeting with all Housekeeping team members to know the week and the strong points.
2- I discuss all this responses on daily meeting with all Housekeeping Assistant Managers and Supervisors to work on the week points according the SALT action plan.
3- We Have SALT action plan we concentrate on one task every three days. All team are working on it on the same time.
4- We have the attached sample details which give us where exactly we are and who is the best Houseman and the best Supervisor during the whole month.
5- We have an appreciation board at the H.K. office with all winner names from January till December and they will be rewarded during the next international week.

Posted on Sep 14, 2010

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

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