Hilton Garden Inn West Edmonton, AB
I found at our hotel, our Team Members were scared of “SALT” and thought it was a BAD WORD. So, I took some time and Googled the meaning of SALT: where it originated from, the slang used, some neat foods, and educated everyone on the fact that it is just a word and just ONE way we’re measured. They really didn’t know the importance of it and what it means to the hotel.
The only way to show them (and new Team Members) was to educate them. So we had a game show, “So You Want to Be a SALT Star?” We used the theme music from “Who Wants to Be a Millionaire?” My GM dressed up in a shiny coat, and I dressed up in a large saltshaker costume we just happened to find at a dollar store. We had the lights shining, questions on the board—and a Team Member picked out of the audience. They could use their three lifelines if they got stumped on a question, and at the end of the game, they won the board version of the game show.
We found that a lot of our Team Members did not understand or know a lot of the questions. And if they don’t know, they certainly cannot be accountable. The team had a lot of fun, and now they’re knowledge of the subject.
Posted on Sep 1, 2009