Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


Setting SALT Goals, and Encouraging Friendly Competition.

Gary Deusner,
Embassy Suites Louisville, KY

In order to place greater attention and emphasis on SALT scores, we engage in a little friendly competition between departments. Using a “SALT Score goal” set by the GM, the Department which exceeds its monthly goal by the greatest amount, recieves Scratch-Off Lottery tickets for each Team Member of that Department. We regularly discuss our standings, as well as, areas and ideas for improvement at departmental and morning meetings. We have found this to be an engaging, fun, and low-cost way to increase involvement among all Team Members and recognize that each person can affect our hotels’ SALT Scores, thereby maintaining an exceptional level of Customer Satisfaction.

Posted on Feb 7, 2010

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

Bill Cordial says

This is a great idea — I’m going to start this week

Commented on February 9, 2010

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